WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN IPHONE?
$99 Replacement Fee
HOW DO I FIND MY SERIAL NUMBER?
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On a Mac, go to the Apple Menu and select "About This Mac" -
On a iPhone, iPad, iPod Touch, iPod, or Apple Watch, go to Settings -> General -> About
HOW DO I FIND MY IMEI/MEID NUMBER?
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Go to Settings -> General -> About
DOES MY DEVICE NEED TO BE BRAND NEW ?
DO YOU COVER DEVICES FROM ALL CARRIERS ?
DOES YOUR COVERAGE HAVE LIMITS ?
One benefit you get with Smart Tech is unlimited claims. Most other companies will terminate your coverage once repairs or replacements exceed a specific dollar amount or a set number of claims are made within a certain period of time. Smart Tech does not limit the number of claims that you can make. We are in business to cover your device no matter how many times your device is dropped, broken or lost. You can rest assured knowing that you are covered no matter what.
CAN I TRANSFER MY COVERAGE TO A NEW DEVICE I PURCHASED ?
Yes! Our coverage is fully transferable at anytime with no fees.
WHO CAN ENROLL FOR SMART TECH COVERAGE ?
Our coverage is designed for anyone that owns an iPhone, iPad, Macbook or Apple Watch new or used. This includes individuals, businesses, education facilities and more.
DO YOU OFFER COVERAGE AGAINST THEFT ?
We do! Theft coverage is available on any Platinum Plan.
HOW DO I FILE OR TRACK A CLAIM ?
You can click the "CLAIMS" link at the top of the page, or you click HERE.
IS THERE A TIME LIMIT ON WHEN I CAN ENROLL ?
No! Unlike many other companies we cover new and used devices. You can enroll your device at any time while it is in good working order.
HOW LONG DOES IT TAKE TO GET MY DEVICE REPAIRED ?
Our goal is to repair your device within 3 days from receiving device to shipping the device back out to you
HOW LONG DOES IT TAKE TO GET A REPLACEMENT DEVICE ?
Replacement devices are typically shipped within 24 hours after receipt of your claim documents. Phones that are out of stock or drop shipped may take longer based on availability.
WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN IPAD?
HOW MUCH DOES COVERAGE COST ?
The cost of coverage varies based on the coverage plan that you choose. You can click HERE to view all of our coverage options.
VIEW OUR SERVICE AGREEMENT, TERMS & CONDITIONS
HOW DOES YOUR CLAIMS PROCESS WORK?
FOR REPAIRS:
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Go to Existing Client Services and select File A Claim -
Follow the steps online for submitting the claim -
Approved claims will receive a confirmation email within 48 hours -
Print out the shipping label attached to the approval email -
Bring the device along with the shipping label into your nearest post office -
Ship your device in a priority flat rate box or envelope that can be found at the post office -
Keep a eye on your email for any claim updates, including when we receiveyour device and a tracking number for when it is on its way back to you.
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Go to Existing Client Services and select File A Claim -
Follow the steps online for submitting the claim -
Within a hour you will receive email with your next steps in getting your claim approved -
Follow the steps in the email -
Report your device as lost / stolen by asking your carrier to blacklist your device -
Complete the online affidavit and blacklist verification form -
File a police report with your local police -
Submit a copy of the report using our easy online system - Submit proof of ownership using our easy online system
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Approved claims will receive a confirmation email with a invoice for the deductible within 48 hours of receiving all required documents -
Pay deductible online - Your new device will be shipped to you after payment is made
WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN MACBOOK?
WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN APPLE WATCH?
Frequently Asked Questions
