Question 1

WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN IPHONE?

Accepted Answer

$99 Replacement Fee iPhone SE, iPhone 6, iPhone 6+, iPhone 6S, iPhone 6S+, iPhone 7, iPhone 7+, iPhone 8, iPhone 8+   $149 Replacement Fee iPhone XR, iPhone X   $199 Replacement Fee iPhone 11, iPhone XS, iPhone XS Max   $299 Replacement Fee iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12 mini   $499 Replacement Fee iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 mini   $699 Replacement Fee iPhone 13 Pro, iPhone 13 Pro Max

Question 2

WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN IPAD?

Accepted Answer

$99 Replacement Fee iPad Mini 64GB   $199 Replacement Fee iPad Mini 256GB , iPad Mini + Cellular 64GB, iPad Air 64GB, iPad 32GB, iPad 128GB, iPad + Cellular 32GB, iPad Pro 9.7, iPad Pro 9.7 + Cellular, iPad Pro 10.5 64GB , iPad Pro 10.5 256GB , iPad Pro 10.5 + Cellular 64GB   $249 Replacement Fee iPad Mini + Cellular 256GB. iPad Air 256GB, iPad Air + Cellular 64GB, iPad + Cellular 128GB   $299 Replacement Fee iPad Air + Cellular 256GB, iPad Pro 10.5 512GB, iPad Pro 10.5 + Cellular, iPad Pro 11 64GB   $349 Replacement Fee iPad Pro 10.5 + Cellular 512GB, iPad Pro 11 256GB   $399 Replacement Fee iPad Pro 10.5 + Cellular 512GB, iPad Pro 11 256GB + Cellular, iPad Pro 11 + Cellular 256GB, iPad Pro 12.9 64GB   $449 Replacement Fee iPad Pro 11 512GB, iPad Pro 12.9 + Cellular 64GB, iPad Pro 12.9 256GB   $499 Replacement Fee iPad Pro 11 1TB, iPad Pro 11 + Cellular 512GB, iPad Pro 11 + Cellular 1TB, iPad Pro 12.9 512GB, iPad Pro 12.9 + Cellular 256GB   $599 Replacement Fee iPad Pro 12.9 1TB, iPad Pro 12.9 + Cellular 512GB, iPad Pro 12.9 + Cellular 1TB

Question 3

WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN MACBOOK?

Accepted Answer

MacBook  | $299-$599 MacBook Air | $299-$599 MacBook Pro | $299-$799

Question 4

WHAT IS THE REPLACEMENT FEE ON MY LOST OR STOLEN APPLE WATCH?

Accepted Answer

Apple Watch 1st, 2nd, 3rd Generations | $149 Apple Watch 4th, 5th Generations | $299 Apple Watch Special Editions | Varies

Question 5

HOW DOES YOUR CLAIMS PROCESS WORK?

Accepted Answer

FOR REPAIRS: Go to Existing Client Services and select File A Claim Follow the steps online for submitting the claim Approved claims will receive a confirmation email within 48 hours  Print out the shipping label attached to the approval email  Bring the device along with the shipping label into your nearest post office Ship your device in a priority flat rate box or envelope that can be found at the post office Keep a eye on your email for any claim updates, including when we receiveyour device and a tracking number for when it is on its way back to you.  FOR LOST OR STOLEN DEVICES: Go to Existing Client Services and select File A Claim Follow the steps online for submitting the claim Within a hour you will receive email with your next steps in getting your claim approved Follow the steps in the email  Report your device as lost / stolen by asking your carrier to blacklist your device Complete the online affidavit and blacklist verification form File a police report with your local police  Submit a copy of the report using our easy online system Submit proof of ownership using our easy online system Approved claims will receive a confirmation email with a invoice for the deductible within 48 hours of receiving all required documents Pay deductible online  Your new device will be shipped to you after payment is made

Question 6

​HOW MUCH DOES COVERAGE COST ?

Accepted Answer

The cost of coverage varies based on the coverage plan that you choose. You can click HERE to view all of our coverage options.

Question 7

HOW DO I FIND MY SERIAL NUMBER?

Accepted Answer

Most products will have the serial number located on the surface of the product. If you cannot locate the serial number on the product use the method below: ​On a Mac, go to the Apple Menu and select "About This Mac" On a iPhone, iPad, iPod Touch, iPod, or Apple Watch, go to Settings -> General -> About​​

Question 8

HOW DO I FIND MY IMEI/MEID NUMBER​?

Accepted Answer

IMEI/ MEID numbers are used only on devices with cellular capabilities.  Most products will have the IMEI number located on the surface of the product. If you cannot locate the IMEI number on the product use the method below: Go to Settings -> General -> About​​

Question 9

DOES MY DEVICE NEED TO BE BRAND NEW ?

Accepted Answer

No! We cover both new and used devices as long as they are in good working order.

Question 10

​DO YOU COVER DEVICES FROM ALL CARRIERS ?

Accepted Answer

Yes! We cover devices from all carriers.   If you are interested in our lost / theft coverage please be sure your carrier is able to blacklist your device, as it is a requirement for lost / theft claims

Question 11

DOES YOUR COVERAGE HAVE LIMITS ?

Accepted Answer

One benefit you get with Smart Tech is unlimited claims. Most other companies will terminate your coverage once repairs or replacements exceed a specific dollar amount or a set number of claims are made within a certain period of time. Smart Tech does not limit the number of claims that you can make. We are in business to cover your device no matter how many times your device is dropped, broken or lost. You can rest assured knowing that you are covered no matter what.

Question 12

CAN I TRANSFER MY COVERAGE TO A NEW DEVICE I PURCHASED ?

Accepted Answer

Yes! Our coverage is fully transferable at anytime with no fees.

Question 13

WHO CAN ENROLL FOR SMART TECH COVERAGE ?

Accepted Answer

Our coverage is designed for anyone that owns an iPhone, iPad, Macbook or Apple Watch new or used. This includes individuals, businesses, education facilities and more.

Question 14

DO YOU OFFER COVERAGE AGAINST THEFT ?

Accepted Answer

We do! Theft coverage is available on any Platinum Plan.

Question 15

HOW DO I FILE OR TRACK A CLAIM ?

Accepted Answer

You can click the "CLAIMS" link at the top of the page, or you click HERE.

Question 16

IS THERE A TIME LIMIT ON WHEN I CAN ENROLL ?

Accepted Answer

No! Unlike many other companies we cover new and used devices. You can enroll your device at any time while it is in good working order.

Question 17

HOW LONG DOES IT TAKE TO GET MY DEVICE REPAIRED ?

Accepted Answer

Our goal is to repair your device within 3 days from receiving device to shipping the device back out to you

Question 18

HOW LONG DOES IT TAKE TO GET  A REPLACEMENT DEVICE ?

Accepted Answer

Replacement devices are typically shipped within 24 hours after receipt of your claim documents. Phones that are out of stock or drop shipped may take longer based on availability.

Question 19

VIEW OUR SERVICE AGREEMENT, TERMS & CONDITIONS"

Accepted Answer

Use the links below to download a PDF copy of the file Membership Agreement Terms & Conditions Privacy Policy

(877) 307-6777

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